Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Service Team

How can we help?


What is the difference between Miraclesuit and Magicsuit?

Miraclesuit is all about sculpting and smoothing, with extra-firm control and contouring features that drape, accentuate, and elevate your shape. Magicsuit has similar sculpting qualities, but with softer control and more fluidity for on-the-go contemporary style.

What size is best for me?

Our swimwear has a body sculpting effect, which may fit your body differently than your typical clothing size. We recommend using our size chart to find your fit. You can also order a swimsuit in your usual pant size for the most comfortable fit, or size up if in between pant sizes.

What is the control level of a Miraclesuit?

In one word, strong. Miraclesuits have all-over sculpting powers, cleverly concealed in our one-of-a-kind Miratex fabric, bust support, and strap design.

What is the control level of a Magicsuit?

Soft, all around firm control cleverly concealed in a luxe jersey fabric offering a range of bust support in both soft cup and underwire bras.

Which Magicsuit styles work best from beach to bistro?

Versatility is key in styles designed to go from sunrise to sunset like super comfy rompers and swim dresses that move with your shape in premium fabrics and flowing fits.

What makes Miraclesuit different than other brands?

Miraclesuit is the swimsuit that comfortably contours, shapes, slims and firms the body without constricting movement so a woman can spend more time relaxing and less time worrying about how she looks in a swimsuit. You can learn about the benefits of Miraclesuit control fashion swimwear at our What’s The Miracle page.

Which swim styles are the most slimming?

Here’s some good news: every Miraclesuit swimsuit comes with it’s very own Miracle. All of our suits include all over control, slimming silhouettes, and our patented Miratex family of fabrics. If you’re looking for top styles to get started, we’d recommend taking a look at our Best Sellers page.

Are Miraclesuit swimsuits and shapewear worth the money?

While we may be a little biased, our customers have reached a consensus: the Miracle is priceless. Feel free to browse our reviews on some of our popular styles to find out for yourself: Gandolf One Piece, Escape One Piece, Azura One Piece.

General Questions

Does Miraclesuit have a catalog?

Miraclesuit does not have a catalog at this time. Many of our retail partners distribute catalogs.

Can you send special offers or coupons by regular postal mail? 

At this time, we only send special offers via e-mail. Please register to sign up for our emailing list to receive the latest Miraclesuit updates, offers, and more.

What holidays are Miraclesuit closed?

Miraclesuit Headquarters and Distribution Center are closed on the following U.S. holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day - July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Please take this into consideration when ordering and note that we will not send any shipments after 2 p.m. E.T. on the day prior to a holiday, or on any holiday or weekend. Shipments will resume the first day back from a holiday or weekend. 

The following customer service hours will be in effect for these days:
Wednesday prior to Thanksgiving: 8:00am to 2:00pm

Questions About Our Products

What size should I order? 

We recommend using our size chart to find your fitor many customers order a swimsuit in their usual pant size for the most comfortable fit. If you are between sizes or your pants fit snug, we suggest sizing up.

What are your washing instructions? 

All Miraclesuits must be hand washed. please click here for detailed instructions.

Ordering & Returns

How can I be sure my order went through?

Once your order is placed at this time no changes can be made to the order. Our system immediately begins to process your order.

How can I check the status of my order?

Please send an e-mail using our Contact form to inquire about the status of your order or you can call Customer Service at 1-877-838-7181. Please note that you will receive an e-mail notifying you when your order ships.

Can I change or cancel my order?  

Once your order is placed at this time no changes can be made to the order. Our system immediately begins to process your order.

I chose 2nd Day or Next Day shipping. Why hasn't my order arrived yet?

Next Day and 2nd Day shipping refers to how quickly your order should arrive after it has been shipped, and does not include the time that it takes to process your order. Additionally, credit card authorizations pending approval and courier issues could delay your order.

I bought my Miraclesuit merchandise at a retail store or from a different website. Can I return it to you?

We can only accept returns of merchandise purchased from Likewise, any merchandise purchase from cannot be returned to a retail store.

The merchandise I ordered arrived damaged. Do I have to pay additional shipping charges to exchange it? 

Not at all. If your order arrives damaged, we will gladly replace it at no additional charge, including shipping and handling fees.

Can I return merchandise using any shipping method?

We highly recommend using Happy Returns by PayPal which offers box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

If you choose to mail in your return, we recommend a trackable method (UPS, FedEx or USPS) for your return.You will be responsible for any associated shipping fees.

Canada, Mexico and International Orders

Does Miraclesuit ship to Canada, Mexico and International Countries?

Yes. Shipping rates are listed on our Shipping Information page.

What options do I have for delivery service and carrier?

Miraclesuit can only offer Expedited DHL or UPS shipping to Canada, Mexico and International Countries customers at this time.

What fees and charges will be applied to my order?

Miraclesuit does not charge international sales tax, shipping duties, or brokerage fees. You will be responsible for directly paying all applicable sales tax, including GST and PST, and duties to customs upon delivery of your order. Please contact your customs office for a detailed explanation of how duties and taxes work when ordering online from the U.S. if you need further assistance.

Why do I need to pay duty?

Miraclesuits are manufactured offshore of imported fabrics and as such are dutiable.

Promotions & Contests

Can you tell me how a promotional code is applied to an order?

Once in your shopping cart, look below the last suit on your purchase, you will see text which says apply discount code, click on this. A rectangle box will appear; type the coupon code in this box. Line item will appear with discount amount.

Get in touch

Have questions about your order, or a general enquiry?